1. Order Cancellation
You may cancel an order before it has been dispatched from our fulfillment facility by contacting our customer assistance team via WhatsApp at +91 7016872985 with your Order ID. Once an order is dispatched, it cannot be cancelled.
2. Returns & Replacements
Due to the personal care and hygienic nature of Ayurvedic wellness and hair care formulations, opened or used bottles cannot be returned. We gladly provide replacements if your product arrived damaged, leaked during transit, or if an incorrect item was received.
3. Claim Process
To request a replacement for a damaged product, please share clear photographs or an unboxing video showing the issue along with your Order ID within 48 hours of delivery via WhatsApp or email.
4. Refund Timelines
For approved cancellations or replacement shortages, refunds for prepaid orders are credited back to the original payment method within 5 to 7 business days according to standard banking timelines.
Questions about our Refund Policy?
Our team is here to assist with any questions regarding orders, formulations, or policies.